RETURNS & REFUNDS POLICY

The Black Edition Pty Ltd — ABN 81 694 616 094 Perth, Western Australia Effective 2026

01 — Overview

The Black Edition Pty Ltd is committed to delivering products that meet the highest standard of quality. Our Returns & Refunds Policy is governed by the Australian Consumer Law (ACL), which provides consumers with guaranteed rights that cannot be excluded, restricted or modified.

02 — Australian Consumer Law Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

A replacement or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage
A repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

These rights apply regardless of any other conditions outlined in this policy.

03 — Change of Mind

We do not accept returns or provide refunds for change of mind on food and beverage products. This is standard practice for consumable goods and is consistent with Australian Consumer Law, which does not require businesses to accept change of mind returns.

Please review product information carefully before placing your order. If you have questions about a product prior to purchase, contact us at info@theblackedition.com.au.

04 — Faulty or Damaged Goods

If your order arrives faulty, damaged or in an unacceptable condition, we will provide a remedy in accordance with the Australian Consumer Law. To lodge a claim:

Contact us at info@theblackedition.com.au within 7 days of receiving your order
Include your order number, a description of the issue and photographs of the damaged or faulty goods where applicable
We will assess your claim and respond within 3 business days

Depending on the nature and severity of the issue, the remedy offered will be either a replacement, store credit or full refund.

05 — Incorrect Items

If you receive an item that does not match your order, please contact us within 7 days of receiving your order at info@theblackedition.com.au with your order number and details of the discrepancy.

We will arrange for the correct item to be dispatched at no additional cost, or provide a full refund if the correct item is unavailable.

06 — Items Damaged in Transit

If your order is damaged in transit, please refer to our Shipping Policy for the process to report and resolve transit damage. We will work with the carrier on your behalf and provide an appropriate remedy under the Australian Consumer Law.

Return shipping costs for faulty, damaged or incorrectly supplied goods will be covered by The Black Edition Pty Ltd.

07 — Refund Processing

Where a refund is approved:

Refunds will be processed to the original payment method used at the time of purchase
Processing times may vary depending on your financial institution but are generally completed within 5 to 10 business days
You will be notified via email once your refund has been processed

08 — Non-Returnable Items

The following cannot be returned or refunded except where required under the Australian Consumer Law:

Opened or partially consumed products
Products returned without prior authorisation from us
Products damaged due to misuse, mishandling or improper storage after delivery

09 — Consumer Protection Contacts

If you are not satisfied with how we have handled your return or refund request, you may contact the relevant consumer protection authority:

Consumer Protection WA — www.consumerprotection.wa.gov.au — 1300 304 054
Australian Competition and Consumer Commission (ACCC) — www.accc.gov.au — 1300 302 502